DEMO — fictional range. Local brief only, NOT SENT. No personal data is collected or transmitted.
DOCUMENTS
What travels with an order.
A garden object arrives with paperwork or it arrives as an anonymous object. These are the documents worth asking for, and what each one actually establishes.
- Material declaration
- What the body is, and whether it was fired or cast
- Frost test record
- How many freeze-thaw cycles, and what the water uptake was
- Colour standard
- The approved reference, and the tolerance around it
- Coating specification
- Thickness and adhesion on coated parts
- Inspection record
- That a defined sample was measured against a written method
- Dimension record
- Across the batch, because a row has to line up
- Revision statement
- Which revision the order was made to
- Packing record
- How it was packed, because these objects are heavy and breakable
An illustrative list for a fictional range. A real programme agrees which documents are required, in what form, and how long they are retained.
The one that is most often missing.
The frost test record. A material described as frost-proof without a cycle count and a water uptake figure is a claim rather than a result, and it is the claim that fails in the third winter.
Why the packing record matters here.
Because these objects are heavy and brittle, and the way they were packed is the reason they arrived intact or did not. It is also the document that settles a damage claim.